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to boldly go…

Ok. Russ has set me a challenge to see if I can get a William Shatner video into a Friday mail. Easy. This week’s theme is about the use of YouTube as a channel for communicating with key audiences. In a testament to films I thought we would feature the good, the bad and the ugly.

Enjoy

The good

BarackObamadotcom as a URL. Need I say more?

Intelligent use of multiple channels in a clever and more importantly, integrated way. 170,958 subscribers. 24,813 friends. Compare this to Gordon Brown’s efforts (see below)

He just oooozes cool.

And more than that, hope.

The bad

Star Trek originally only ran for 3 series, but in that time managed to address and debate a range of contentious issues in a way that have had a hugely beneficial impact. The use of human beings interacting with alien species allowed Star Trek to cover and debate homosexuality, interracial relations, authoritarianism, racism, economics, human rights, feminism and the role of technology. Needless to say, it made William Shatner (the actor who played James Tiberius Kirk, the captain of the USS Enterprise) a global legend.

And his legendary status remains to this day, with YouTube full of ridiculous short clips and excerpts of him doing everyday things. Like this one. I mean, who want to see a man showing off his new BBQ smoker? I mean, really? But boy, he sure can eat a lot of pork…(Russ wanted me to mention something about the resultant Klingons, but I thought that was going too far…)

The ugly

Gordon Brown has had a torrid time of late, so in an attempt to leverage the goodwill that Barack Obama has generated through his uber-modern use of social media, he has taken to the use of YouTube in a less formal way to air contentious issues. Unfortunately his gawky, awkward and uncomfortable excerpts have resulted in him being parodied and ridiculed by both the opposition and his own party. This wasn’t helped when he created an ‘Ask The PM’ tool which allowed users to submit a question and users to vote on which one they thought was the best, which he would then answer.

Unsurprisingly “why don’t you resign” was the standout winner…

…even more unsurprisingly, the PM removed this question and refused to answer it

Digital awards: is video the new black?

Over the past few weeks, a number of us have been involved in assessing, shortlisting and discussing a variety of award entries for an even broader number of awards. It’s been intriguing, exhausting and at times, combative, but it has given us a chance to benchmark where we are against our competitive set.

In a shift from the normal Friday mail, I thought it would be useful if I outlined some of my observations on the digital and web work and highlighted any good (or bad) examples. Apologies for the longform copy, but you are more than welcome to skip to the URLs instead and see what YOU think.

Please note that the comments below reflect my thoughts and observations on work that I feel may be of interest. This piece is not a reflection of the views of the various award panels on which we or I have sat and are not in any way meant to be seen as a reflection of which agency/work may be shortlisted or selected.

There. That’s said it.

Enjoy

TV is dead. Long live the TVC

In a possible allusion to the frustrated desire of creatives in recruitment advertising to produce a TVC, the digital medium of choice for this year appears to have been video. We’ve had short fictional films, film competitions, promotional videos, ‘unseen footage’ clips, staff interviews and of course, happy slapping. Whilst there was quite a diversity in the quality and production of what we saw, what interested me more was the underlying idea behind the use of video and whether the creative objective could have been achieved in any other way. The two examples below, whilst both comparable in terms of production values, represent to me the extremes of what we saw in terms of creative expression and appropriateness of medium.

Teach First (http://graduates.teachfirst.org.uk/Recruitment-trailer.html )

Teach First is a powerful initiative aimed at addressing educational disadvantage, and the limited opportunities that spring from it, by driving up standards and raising expectations in some of the UK’s most challenging urban schools. Teach First aims to attract high calibre, highly motivated graduates into a 2 year programme of teaching and leadership development.

The video is well produced, with an engaging script supported by music that sets out the mood well. Initially the video focuses on all the reasons not to join, with a sombre music supported by even darker script, which focuses on all the problems associated with such a challenging job. Just as you start to question why anyone would be crazy enough to work in such an environment, the music transforms into something more upbeat and positive and the narrators then start to wax lyrical about the broader benefits of working with challenging children.

The video was presented at a number of roadshows and also uploaded to YouTube, receiving 2,006 views to date. It’s a powerful piece, reinforced by an even more powerful message and one that makes the most of the medium.

Compare this to the IBM recruitment video – www.purple-agency.com/ibm/index.html. The aim of the video, which was showcased at a number of graduate recruitment fairs throughout the UK, was to highlight the scope of IBM’s interaction with well known brands from all of walks of life. The client wanted to induce a “wow, I didn’t know that” moment.

As with the Teach First video, it is well shot. However, it takes a long time to load and an even longer time to watch. I doubt I would have continued watching after the first 10 seconds and I’m not really sure why they used video as a format. Personally, I think the brief could have been achieved by a number of different media and would have preferred to see the agency working the brief much harder. Call me a cynic but it just feels that the client has been far too indulgent to the agency in question…

Treading the digital tightrope

In terms of innovation or engagement, much of our work stood out, generating lots of spontaneous “oohs” and “aaahs”; so well done to the team and it would be nice to continue to lead the way in the use of rich media advertising. However, there are a couple of examples below that I thought were nice.

Bath Spa University wanted to attract a working musician with experience of the commercial, production and performance sides of the business – someone to lead the students on tours and help them to record. The ad they produced (http://www.resourcingmicrosites.com/bsu/index.html ) was simple, easy to use and engaging. IMHO it could have gone further, allowing the user to actually play and record music, or even creating a competition to create the best piece of music. But to be fair, I’m sure the budget was limited.

However, what I thought was very smart was the behavioural targeting that underpinned the ad. It ran in the music section of the Guardian – only appearing when someone with an “.ac” address accessed the site or if a user regularly looked at the music pages. Having struggled to generate any interest on two previous occasions, they have already received over 48 applications. Job done, I’d say…

Focusing on a slightly different approach, Shell wanted to find a new way to reach their audience that would enhance Shell’s reputation as a thought leader and make it easier for graduates to find out about Shell as a business.

They achieved this by setting up a channel on iTunes where students and graduates could download Podcasts of Chief Scientist at Shell describing some of the most spectacular innovations in their respective area of the business (http://www.apple.com/uk/search/ipoditunes/?q=the+science+behind+shell). This gave potential candidates the chance to learn about Shell in an engaging format that they could absorb anytime, anywhere – ultimately driving applications to the careers site.

The idea of a podcast isn’t new, but I love the creation of a unique channel on iTunes. It’s innovative, the content would appeal to the target audience and it is recruitment in a much more subtle way – by brand association rather than simple direct response.

New developments on the web front

Given that over 90% of candidates visit a client’s career site as part of the recruitment journey, it would be remiss not to feature a couple of interesting sites. The first site appealed to me because of the customisable feature that it offers; the second because it is an old idea delivered well; the final one simply because of the job app.

To dispel the myths of the Audit Commission as a grey organisation and get students excited about their ideals, the Audit Commission created a new site (www.whatisyouraudit.com/mission) with a customisable homepage, user generated content and dedicated community area. I’m not a huge fan of the design or the illustrative style, but it certainly meets the brief.

There are other nifty features, but given the rise of the number of gadgets being submitted for entry, the most interesting for me was the downloadable widget that allowed users to keep up-to-date from their own social network or personalised homepage.

Underpinned by the creative concept of “Explore the Exceptional”, the Nuclear Decommissioning Authority launched a new website, http://www.nucleargraduates.com. The site is designed to mimic the exploratory nature of the role, with a homepage that looks like a graduate’s workspace, post-it notes doubling up as navigation links while movement from one section to another is afforded by panoramic scan.

It’s an old idea in web terms (in fact, it feels like a rehash of the 2005 AKQA website) but you can easily forgive this, as the use of the format is appropriate to the creative message.

The Environment Agency recently launched a new careers website, www.floodriskcareers.co.uk. I’m not a fan of the site, but I do like the job finder. It appears on every page, and can be found in its entirety under Job opportunities. It is an intuitive application, which enables the user to sift through over a hundred jobs simply and effectively.

The future is bright. The future is mobile?

The best campaigns made good use of multiple media and the facility to distribute or access content via multiple touchpoints. Roughly translated – campaigns that worked well did not simply rely on one execution, but a range of formats that could be easily reviewed, interacted with and distributed. The most notable campaign I saw in this context was the Shell Geopursuit campaign, which used a combination of assets that sat on microsites, the iTunes channels, Google Earth and Google Maps. The idea may not have been unique, but then all creative can be boiled down to seven core stories. Or so I’ve been told…

I was, however, surprised at the lack of any mobile work or in game advertising. The latter was surprising given the distribution of free software that makes the creation of flash games incredibly simple (www.sploder.com and www.fyrebug.com are two good examples). The former is perhaps not that surprising, as we have been waiting for a long time for someone, anyone to come up with a bright idea as to how to use a channel which offers an incredibly personal interaction, in a way that is non-intrusive.

Perhaps these are already being explored in 2009? Only time will tell. Hey ho, let’s roll on to results night and see what gives.

The Susan Boyle saga continues

Just seen the latest stats on the Susan Boyle saga – over 103 million views worldwide. Just incredible. Compare that to the number of views on Barack Obama’s speech on “A more perfect union” – only 7 million. Difficult to understand how people prioritise, really.

It will be interesting to see how many tune in on Saturday and whether the Cowell Media Machine turns Britain’s talent into Frankenstein’s monster…

TV is dead. Long live the TVC.

I confess: I’m an avid fan of the Apprentice. For those of you who don’t know about the programme, it’s a reality TV show where prespective candidates are asked to perform various tasks to determine their suitability to work for one of Alan Sugar’s companies. At the onset of the series, individuals are grouped into two teams and given a different task each week that is supposed to test different aspects of business life – elements like selling, purchasing, man-mangement, presenting and negotiating.

This week’s task was all about marketing: the teams were given a new cereal targeted at children and asked to develop a brand identity, the  packaging and a 30 second TV Commercial in two days. Which they duly did. Cue much mirth and merriment about the ridiculous ideas, the poor packaging, infighting and poorly executed TVCs.

My issue is simple. The apprentices should have gone so much further: two days is plenty of time to develop a sophisticated campaign which should include (at the very least) an approach to introducing the product to the market, differing channel strategies, promotional ideas and a variety of channel executions. Despite one team being led by a “experienced marketeer” and the target audience being kids and mums, we saw not one digital execution, heard no suggestion of on-pack promotions and saw no thought into how the product would actually be released to the market.

Now I know that advertising to children is a sensitive issue and merits careful thought and I’m also aware that the programme istelf is heavily edited to make for engaging viewing, but this is an activity that candidates are asked to work on every year and since the programme’s inception, I haven’t heard any sniff of using digital media to achieve the task.

Use digital ‘change agents’ have had to deal with the advertising bias towards television since we had the ‘audactity’ to suggest that perhaps a brief could be met without a shoot in the Maldives. Given the numerous studies into channel erosion and the increasing lack of relevance of the TVC for particular audiences, it would be nice to see clients like SrAlan recognising that perhaps, after almost 20 years, it is worth considering an alternative to the TVC.

It doesn’t take much thought to include. I mean, even the BBC programme site has games, a blog, a Facebook page, Forums, embedded videos and links to other related sites.

Hrmph

Domino’s debacle postscript – all publicity is good publicity

Following on from the recent escapades of two (now ex) Domino’s employees I have been trying trying to follow up on whether either the damage to the brand has actually impacted the share price.

The clip was posted on April 15 to You tube. Over the day, views on You Tube increased as follows (all CET):
• 562,627 views (8am)
• 636,000 views (11:15am)
• 690,000 views (1pm)
• 728,816 views (3pm)
• 745,679 views (5pm)
• 930,390 views (9:30pm)

As you can see from he chart below, despite a mild drop, the share price has actually increased as the Twitter storm has gathered pace. I’m wondering whether this is a general response to any publicity (as the share price fluctuations are in line with what seem to be normal Domino’s trades) or whether the swift response of the CEO to the crisis actually enhanced his credibility?

the price of fame

It’s been a week of surprises; both on the populist culture front and on the business front. First, we saw Susan Boyle shoot to instant stardom, courtesy of a breathtaking performance of ‘I dream a dream’ from Les Mis on Britain’s Got Talent, which was immediately uploaded to YouTube and has already attracted over 17.5 million views throughout the world, attracting comment from celebs like Ashton Kucher and Demi Moore. Then we have the photos of anti-capitalist Nicky Fisher who was ‘brutally attacked’ by an unnamed police officer, all conveniently captured on video/camera and sold to the highest bidder for c£50K (I thought the whole point of anti-capitalism was that money was the root of all evil?) Nokia, the once darling of the mobile phone world, fails to curtail growth forecasts and suffers a 90% downfall in profits, citing the popularity of the iPhone as one of the principal reasons. Finally, a couple of employees at Domino’s have become infamous for shifting the perception of the brand from positive to negative in a couple of days (according the market research firm YouGov) by releasing a ‘day in the life’ video on YouTube, which shows them doing inhuman things to food in preparing it for general consumption. Domino’s went quickly into damage-control mode, inevitably firing the employees and producing its own video of apology and reassurance, as well as succumbing to the inevitable and delving into Twitter. All too late.

As you can see, our theme this week is about the viral element of campaigning. We live in such a short-termist society, that a well-planned and well executed viral can have a huge impact on a campaign; something that marketeers have recognised over the past few years, but struggled to implement consistently. The great thing about using the web as a medium to drive viral campaigns is that the advertising regulation isn’t as stringent, so you can push creative boundaries a lot further. The challenge is that is can be extremely tricky to know what will and what will not take off. Given the rise in prominence of brand response advertising in HR Recruitment, it is something we should all start thinking about, so I’ve got a couple of sites to help get you started.

Viral Video Chart (http://www.viralvideochart.com/)

I’ve seen Jim sneakily peeking at this site during his lunch hours and aside from the guffaws/sniggering it induces (well, it’s better than his mobile ringtone) it is a pretty useful site. Imagine YouTube with tracking capability. The site allows you to deconstruct the popularity of a video by tracking how and where people are talking about it – just click on one of the video links and look at the data on the right hand side. Great stuff.

Viralbank (www.viralbank.com)

Once the darling of the viral world, this site has fallen by the wayside of late, but it is still a useful repository of videos, microsites, emails, photos and games.

PotNoodle (http://www.potnoodle.com)

Pot Noodle are the kings (or queens) of viral and can often be relied on to come up with engaging, weird and whacky campaigns to keep us on our toes. The most prominent from last year was PotNoodle, the Musical but I can’t get the link to work (www.potnoodlethemusical.com) So I’ve sent you a link to the main website. I love the fact that there is a section of the site called ‘Nutrition’ that, when you actually look at it contains two facts about the product and then some general useless tat.

Twitscoop (http://www.twitscoop.com/)

Part of your planning approach for viral campaigns will be to understand what is current and how to adapt it. Twitscoop is a site that provides a live feed on topics that are being discussed. The site trawls hundreds of tweets every minute and extracts the words which are mentioned more often than usual. The result is displayed in a Tag Cloud, using the following rule: the hotter, the bigger (no joke here). Quite often you will find that you have access to hot topics way before the they actually hit the mainstream information channels! For those of you who remember how accurate Google Trends was at predicting the outbreak of ‘flu epidemics, just imagine how much more potent this is…

Hope springs eternal

In these days of manufactured boy bands, media manipulation, short-termism, capitalism gone haywire and “reality TV” it is incredibly easy to be cynical. The daily press is rife with tales of greed, theft, selfishness and extortion; if one were to read each item literally, it would paint an incredibly depressing picture of humanity.

And every so often something like this comes along. One of those moments that shocks you and captures your attention so immediately, it is, quite literally, unforgettable.

For those of you who are unaware of the background, Britain’s Got Talent is a reality TV show designed to find the most talented person (or people) in the country. Individuals or groups are given their 30 seconds of fame in a series of (seeminly never ending) auditions until they are either voted off by a panel of judges, or voted through to the next round. The idea is that we get to laugh at the arrogance of people who have the audacity to showcase their ‘talent’ (categories range from acts like  juggling, contortionism, magic, stand-up comedy through to the ever popular music) and quietly applaud those who are acceptable enough to make it through to subsequent rounds. To be frank, most people aren’t really interested in seeing the genuinely talented acts until the ‘dross’ has been cleared, so most of the early rounds is about the TV producers finding the weirdest people they can and allowing us to laugh at just how crass they are.

So here we have Susan Boyle. A 47 year old single woman from Scotland, who lives with her cats in a small town in the  regions of Scotland. She looks odd, dresses like Anthony Perkins’ mother character from Pycho and has eyebrows that meet in the middle. We are teed up from the onset to expect a dramatic failue – she is overconfident when being interviewed, wants to be a “professional singer”, like “Elaine Page” and the reason that we have never seen or heard of her before is that she “hasn’t been given the opportunity” and what’s more, she chooses a huge song to sing – “I dreamed a dream” from Les Miserables.

The music starts and whilst we wait with baited breath for a hideously tuneless screeching, we are treated instead to an incredibly powerful, goosebump-enducing rendition. It might not be musically ‘perfect’, but it certainly makes your hair stand on end.

But, more compelling than the notion of an individual who belies their appearance and proves their worth, was the reaction of the audience. From the first note, they recognise that there is a genuine talent on the stage and the tone instantly switches from cries of derision to roars of encouragement. The crowd are on their feet, applauding and willing Susan to deliver the performance that they have immediately recognised she is capable of. And that she does. Then, having delivered the performance of her life, she simply walks off stage.

For those of you who get depressed in the cynicism and self-centred nature of humanity, it is a humbling experience to watch. And on a weekend where the theme is about rebirth, it is quite fitting , really.

Preparing for all evantualities?

In all the shenanigans over the UK Chief of Police’s blunder over revealing details of a forthcoming exercise to expose terror cells in the UK, it was interesting to note that ‘Media Strategy’ was deemed to be so important that it was listed on the first page.

I guess that, given the modern use of media as a weapon in warfare, I shouldn’t have been surprised, but it did get me wondering how far this media strategy went.

Are we talking simply management of media resources and connections in the same vein as a good PR manager would exercise, or are we talking something more funamentally holistic and Obama-style? Control of media in terms of managing the timing of when information is released, or manipulation of media in terms of creating a (dis)information strategy, designed to stimulate/sway public consensus?

Whatever the answer, I’m sure that Bob Quick and his team hadn’t prepared a media strategy for a blunder of such proportions…

Happy Birthday World Wide Web!

You may not be aware, but the World Wide Web has recently celebrated its 20th birthday. The 13th March 2009 marked the transition of the www from spotty adolescent into (nearly) full adulthood. To me this represented a huge milestone, as it meant that, amongst other things, we have people entering the job market who will never have known life without web access. For those of us who remember getting excited when colour TV was introduced this can be a terrifying thought…

It is not simply that fact that the internet has been around, but that the iGeneration approach life and technology in a very different way to us Boomers and Gen Xers – I was explaining this to a journalist last night when he was struggling to comprehend how any individual was capable of concentrating on more than one device at a time…

Anyway, four links today. I’ve looked into the past, the present and the future and come up with some sites that are interesting, engaging and intriguing. I’m sure that there is a great creative term for this, but Andy won’t allow me to use ‘diaspora’…

Enjoy

The magical mystery internet time machine

Want to see what the Microsoft website looked like in 1996? Of want to compare the Hodes website now with what existed in 2003? Simply type in the URL and hey presto, you are presented an archive of the site and it’s numerous incantations spanning backwards over the years. At the very least, it is a good way of seeing how far (or little) a client’s web strategy has progressed.

Twitter Job Search

So the OnRec Awards may have been a letdown for most of us, but they did herald the official launch of TwitterJobSearch. Not to be confused with Twitter Jobs, the official Twitter Careers site. Hmmmm…

An out of this world browsing experience

For those of you who enjoyed the churaumi shark, try this. Enter any search term you like and the site will create a universe of planets out of pictures that have been uploaded to the web. Not only will it provide results for the search term, but also related terms. It’s just a lovely way of conveying information in a different and engaging way. Try typing in G20 or Hodes…

Plug-ins for Photoshop

One of the creatives, really. A veritable feast of tools and plug-ins to enhance your Photoshopping wizardry. Well, those of you who use Photoshop, that is…

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